Introduction
This Privacy Policy describes how Atharv Jewels and its affiliates (collectively "Atharv Jewels," "we," "our," or "us") collect, use, share, protect, or otherwise process your information/personal data through our website [https://atharvjewels.com/] (hereinafter referred to as the Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any products under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform or otherwise interact with us during the course of our relationship. Some of the information we may collect includes but is not limited to:
- Personal data provided during sign-up/registering or using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and/or proof of identity or address.
- Sensitive personal data, with your consent, such as bank account details, credit/debit card information, payment instrument information, or biometric data (such as facial features or physiological details) to enable specific features on the Platform, in accordance with applicable law.
- Behavioral information like preferences, browsing patterns, and other data provided during interactions on the Platform.
- Transaction-related data, including your purchases and activity on the Platform or third-party partner platforms.
If a third-party business partner collects your personal data directly, their privacy policies will apply. We are not responsible for their practices, and we encourage you to review their policies before sharing any information.
Security Note: If you receive any communication (email, call, etc.) claiming to be Atharv Jewels and asking for personal data like banking passwords, PINs, or other sensitive details, please do not provide such information. Report any such incident to appropriate law enforcement authorities immediately.
Usage of Information
We use your personal data to:
- Provide the products and services you request.
- Assist sellers and business partners in handling and fulfilling orders.
- Enhance customer experience and resolve disputes or troubleshoot problems.
- Inform you about offers, products, updates, and customizations.
- Conduct marketing research, analysis, and surveys.
- Protect against fraud, errors, or other criminal activity.
- Enforce our Terms of Use and Privacy Policy.
You have the option to opt out of marketing communications at any time.
Sharing of Information
We may share your personal data in the following circumstances:
1. Within our Group and Affiliates: To provide access to products offered by our affiliates or group entities. These entities may market to you unless you opt out.
2. With Third-Party Service Providers: Such as sellers, logistics partners, payment providers, and reward program partners, to facilitate services and product delivery.
3. Legal Compliance: To government agencies, authorized law enforcement agencies, or third parties when required by law, court orders, or to protect rights, property, or personal safety.
4. Fraud Prevention: To prevent, detect, mitigate, and investigate fraudulent or illegal activities.
Security Precautions
We adopt reasonable security practices and measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.
User Responsibility: You are responsible for safeguarding your login credentials and account information.
Data Deletion and Retention
- You can delete your account by accessing your profile settings on the Platform. This action will result in losing access to all associated information.
- For account deletion assistance, you may contact us using the information below.
- We may refuse or delay deletion if there are pending claims, grievances, or transactions.
- Retained personal data will be stored for only as long as necessary for legitimate purposes, such as fraud prevention or legal obligations.
- Anonymized data may be retained for research or analytical purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By using our Platform or providing your information, you consent to the collection, use, storage, and processing of your personal data as outlined in this Privacy Policy.
If you provide information about others, you confirm that you have the authority to do so and permit us to use that information in accordance with this Privacy Policy.
Withdrawal of Consent: You may withdraw your consent by contacting our Grievance Officer. Please include "Withdrawal of consent for processing personal data" in the subject line. Withdrawal of consent will not be retrospective and may restrict access to certain products or services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated in accordance with applicable laws. Please check this page periodically for updates.
Contact Information
For any concerns, queries, or requests related to this Privacy Policy, you can reach out to us at:
Atharv Jewels
4th Floor, Room No. 429, HMP House, 4 Fairlie Place, Kolkata, India
Email: connect@atharvjewels.com
Contact Number: 9831146770
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.