At Atharv Jewels, we strive to ensure your complete satisfaction with every purchase. Please review the following guidelines regarding cancellations, exchanges, and returns:
Exchanges and Refunds:
- We offer an 80% exchange value or a 70% cashback on the product value for a lifetime.
- In the event that you receive an incorrect, damaged, or defective product during transit, please notify us immediately within 2 days of receiving the product with an opening video by calling us at +916289596105 or emailing us at connect@atharvjewels.com.
- Upon notification, we will promptly replace the defective or incorrect product upon receiving the existing one from you. If the same product is unavailable due to being a single stock item, you may choose an alternative product of equal value.
- Returned products must be received by us within 7 days. Failure to do so will render the product ineligible for return or replacement.
- Please note that returns are not applicable for reasons such as personal preference (e.g., not liking the product, not suiting your face, not matching your clothes), as we encourage customers to carefully consider their purchases.
Cancellation:
- Any order can be cancelled within 24 hours of placement through our website or by emailing us at connect@atharvjewels.com.
- Upon receipt of a cancellation request, if approved by Atharv Jewels we will credit the refund amount in original payment method in 5-10 working days